pwbcustomerservice@portlandoregon.gov
664 N Tillamook St., Portland , OR, 97227, US
503-823-7770
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The City of Portland offers sewer, stormwater, and water bill discount program for all eligible households receiving water and/or sanitary sewer service as a direct customer of the Portland Water Bureau or Bureau of Environmental Services.
Property must be a single-family home that receives sewer or water services from the City of Portland.
Applicant must live at the property and be directly responsible for the payment of the sewer/stormwater/water bill.
Applicants that have an ADU (Accessory Dwelling Unit) on their property with one water meter that serves both the primary home and the ADU, are not eligible to participate in the discount program.
Applicant must meet the established income guidelines by submitting proof of total gross income for all adult members of the household. Gross monthly household income for those 18 and older determines eligibility. Gross income means the amount of money before taxes or deductions. Applicants must provide proof of income when requested and must be submitted within 30 days upon request.
If approved for the bill discount, you will receive the discount for up to 2 years and will begin with your next sewer, stormwater and water bill. This discount does not automatically renew. To continue, you will need to reapply after 2 years. It is your responsibility to notify us immediately if your income changes and you no longer qualify.
Applicants who are eligible for financial assistance must make a payment on each bill received to remain in the program. More than two missed payments may lead to termination from the program.
Tier 1 - 60% of MFI
(Monthly Income)
Tier 2 - 30% of MFI
For each additional person in a tier 1 household add $620 to the monthly income
For each additional person in a tier 2 household add $311 to the monthly income
If you have any questions, please contact Portland Water Bureau Customer Service at 503-823-7770 or email pwbcustomerservice@portlandoregon.gov
Select application type (required)
Please note that date of birth should only be filled in for household members that are 60 years old or older.
If you have more people, attach additional information on a separate form.
Your application will not be processed if income documentation is not received.
Select all income sources that apply in your household, then enter the Gross Monthly amount for each corresponding income source selected. Numbers and decimal only; no comma. Gross income is the amount of money you make before taxes and any other deductions. REQUIRED to select at least one.
Please upload REQUIRED proof of income documents for the last 30 days. Up to 10 files can be uploaded not exceeding 250MB. All file types are accepted except for exe, dmg, sh, js, php, pl, pkg.
Please sign here. Full Name and Email are required fields.
OPTIONAL: By marking Yes, I authorize the release of my contact information to City of Portland vendors (including franchisees) and non-profit agencies for the purpose of qualifying for low-income assistance. I mark this waiver with the understanding that vendors and non-profit agencies have agreed to keep my information confidential, unless ordered to disclose it.
FOR AGENCY USE ONLY
