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Sewer, Stormwater, and Water Financial Assistance Application

The City of Portland offers sewer, stormwater, and water bill discount program for all eligible households receiving water and/or sanitary sewer service as a direct customer of the Portland Water Bureau or Bureau of Environmental Services.

Eligibility Requirements

Property must be a single-family home that receives sewer or water services from the City of Portland.

Applicant must live at the property and be directly responsible for the payment of the sewer/stormwater/water bill.

Applicants that have an ADU (Accessory Dwelling Unit) on their property with one water meter that serves both the primary home and the ADU, are not eligible to participate in the discount program.

Applicant must meet the established income guidelines by submitting proof of total gross income for all adult members of the household. Gross monthly household income for those 18 and older determines eligibility. Gross income means the amount of money before taxes or deductions. Applicants must provide proof of income when requested and must be submitted within 30 days upon request.

If approved for the bill discount, you will receive the discount for up to 2 years and will begin with your next sewer, stormwater and water bill. This discount does not automatically renew. To continue, you will need to reapply after 2 years. It is your responsibility to notify us immediately if your income changes and you no longer qualify.

Applicants who are eligible for financial assistance must make a payment on each bill received to remain in the program. More than two missed payments may lead to termination from the program.

Income Eligibility (Valid until July 2026)

Household Size	Tier 1 - 60% of MFI (Monthly Income)	Tier 2 - 30% of MFI (Monthly Income)

1 Person	Under $4344	Under $2172
2 Person	Under $4964	Under $2482
3 Person	Under $5585	Under $2792
4 Person	Under $6205	Under $3103
5 Person	Under $6826	Under $3414
6 Person	Under $7446	Under $3725
7 Person	Under $8067	Under $4036
8 Person	Under $8687	Under $4347

For each additional person in a tier 1 household add $620 to the monthly income

For each additional person in a tier 2 household add $311 to the monthly income

If you have any questions, please contact Portland Water Bureau Customer Service at 503-823-7770 or email pwbcustomerservice@portlandoregon.gov

Application Information

Full Name

Street Address

Phone Number

Language Spoken

Account Number

Select application type (required)

New

Renewal

Have you received a shut off notice in the past 72 hours?

Household Information (including yourself)

Please note that date of birth should only be filled in for household members that are 60 years old or older.

Name of Household Member 1

Date of Birth Household Member 1

Does household member 1 have income?

Name of Household Member 2

Date of Birth Household Member 2

Does household member 2 have income?

Name of Household Member 3

Date of Birth Household Member 3

Does household member 3 have income?

Name of Household Member 4

Date of Birth Household Member 4

Does household member 4 have income?

Name of Household Member 5

Date of Birth Household Member 5

Does household member 5 have income?

Name of Household Member 6

Date of Birth Household Member 6

Does household member 6 have income?

Name of Household Member 7

Date of Birth Household Member 7

Does household member 7 have income?

Name of Household Member 8

Date of Birth Household Member 8

Does household member 8 have income?

If you have more people, attach additional information on a separate form.

Financial Information

Your application will not be processed if income documentation is not received.

Social Security, including AFDC and welfare income amount. Food stamps are exempt.

Total Gross Monthly Income of Household. (This amount is auto calculated based on all income amounts you've entered above.)

Please upload REQUIRED proof of income documents for the last 30 days. Up to 10 files can be uploaded not exceeding 250MB. All file types are accepted except for exe, dmg, sh, js, php, pl, pkg.

Please sign here. Full Name and Email are required fields.

First Name

Last Name

Choose how to sign

Draw Type

I certify that the information above is truthful and correct. I understand that if it is determined that the information provided is untruthful or false, the City will terminate the discount and may rebill me for the discount received. I agree to electronically sign and to create a legally binding contract between the other party and myself, or the entity I am authorized to represent.

OPTIONAL: By marking Yes, I authorize the release of my contact information to City of Portland vendors (including franchisees) and non-profit agencies for the purpose of qualifying for low-income assistance. I mark this waiver with the understanding that vendors and non-profit agencies have agreed to keep my information confidential, unless ordered to disclose it.

Yes, I authorize release of my contact information

FOR AGENCY USE ONLY

Date Approved by Agency

Agency Name

Agency Representative Name

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Sewer, Stormwater, and Water Financial Assistance Application

Eligibility Requirements

Income Eligibility (Valid until July 2026)

Application Information

Select application type (required)

Household Information (including yourself)

Financial Information

Select all income sources that apply in your household, then enter the Gross Monthly amount for each corresponding income source selected. Numbers and decimal only; no comma. Gross income is the amount of money you make before taxes and any other deductions. REQUIRED to select at least one.

Please upload REQUIRED proof of income documents for the last 30 days. Up to 10 files can be uploaded not exceeding 250MB. All file types are accepted except for exe, dmg, sh, js, php, pl, pkg.

Please sign here. Full Name and Email are required fields.

FOR AGENCY USE ONLY