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The City of Portland has funding from a federal grant to help customers get utility bill payments back on track. If you received a warning that your water might be shut off due to an outstanding balance on your account and have been affected financially by the COVID-19 pandemic, you may qualify for the Match2 program. Match2 requires you to complete the application below and make a payment on your outstanding balance. If you’re approved, we credit you an equal amount, up to $500 or the amount you still owe, whichever is less.

Funds are limited and processed on a first-come, first-served basis until they run out. You can only receive one Match2 credit per approved account.

Apply for a credit on your bill

1. Do you have overdue charges because you’ve been affected financially by the COVID-19 pandemic?

Yes

You do not qualify for this credit and should not continue with the application. Please call 503-823-7770 to inquire on other financial assistance available that you may be eligible for.

2. Are you applying for this credit for water used at a single-family home that is your primary residence?

Yes

You do not qualify for this credit and should not continue with the application. Please call 503-823-7770 to inquire on other financial assistance available that you may be eligible for.

3. The below shows 80 percent of the median household income.To be eligible for a bill credit, the total number of people in your house AND your total household income MUST fit into one of the selections below. Please select where your household size/income falls under. This should be the combined income of everyone in your house. Add up what you would receive from all income before taxes are taken out.

1 person household with a total yearly income that is less than $54,150

2 person household with a total yearly income that is less than $61,900

3 person household with a total yearly income that is less than $69,650

4 person household with a total yearly income that is less than $77,350

5 person household with a total yearly income that is less than $83,550

6 person household with a total yearly income that is less than $89,750

7 person household with a total yearly income that is less than $95,950

8 person household with a total yearly income that is less than $102,150

If you answered Yes to questions 1 and 2, and your income is under the maximum allowed based on your household size (question 3), Please continue to fill out the application.

If you answered No to any of the questions, or if your household income is higher than what’s listed for your household size in question 3, you are not eligible for this credit. You may be eligible for other financial help with your sewer/stormwater/water bill. Contact our customer service team at 503-823-7770.

4. What is your sewer/stormwater/water bill account number?

5. Customer name as it appears on the bill:

First Name

Last Name

6. Zip code where you receive water service.

7. Email address

8. Phone number

9. I declare that the information provided is true and correct to the best of my knowledge.

Yes

Demographic questions

You must answer the questions below, but your answers won't affect your eligibility to receive Match2 credit. This information is necessary for grant reporting purposes only.

Please fill this out based on the person whose name is on the bill. Incomplete applications will be rejected.

10. What year were you born?

Enter the year

I prefer not to say

11. How do you describe your racial or ethnic identity? Please choose all that apply. 

American Indian or Alaska Native 

Asian 

Black or African American 

Latinx or Hispanic 

Middle Eastern/North African 

Native Hawaiian or Pacific Islander 

White 

Not listed above

I prefer not to say 

Please describe (optional)

12. How do you identify your gender? Please choose all that apply.

Gender expansive (such as non-binary, agender, gender fluid, genderqueer)

Man

Transgender 

Trans man 

Trans woman 

Two Spirit 

Woman

I am undecided or questioning

I prefer to describe my gender:

I prefer not to say 

13. Do you identify as having a disability? 

Yes

I prefer not to say

14. How many people live in your household? (Those who dwell together and/or compose a family)

More than 7

I prefer not to disclose

Please enter the number of people in your household.

15. What is your total household income? (Those who dwell together and/or compose a family.)

Less than $10,000

$10,000 to $19,999

$20,000 to $29,999

$30,000 to $39,999

$40,000 to $49,999

$50,000 to $74,999

$75,000 to $99,999

$100,000 to $149,999

$150,000 or more

Don't know / I prefer not to disclose

16. Did you utilize translation in order to complete this application?

Yes

I prefer not to say

What language did you have the application translated into?

The City of Portland is committed to equity and meaningful access, and prohibits discrimination on the basis of race, color, national origin (including limited English proficiency), disability, age, sex, sexual orientation, gender identity, religion, source of income, or familial status in accordance with local, state, and federal laws. To request translation, interpretation, accommodations, modifications, or other auxiliary aids or services, or to file a complaint of discrimination, contact 503-823-7770 or 311 (503-823-4000), for Relay Service & TTY: 711.

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